Terms and Conditions

UK DELIVERY

METHODS OF PAYMENT

We accept payment by debit or credit card, cheque, postal order or PayPal. We are sorry, but we cannot accept cash.

All major credit or debit card payments are handled by the Protx secure online payment gateway. You can also choose to pay via the Paypal secure payments service. Personal and company cheques are welcome.

Please note that no order will be dispatched for shipping until it is paid for in full or cheques have cleared.

All cheques and postal orders should be made payable to ASSERgerrard Limited.

For your security and comfort, all internet credit and debit card transactions are made directly with Protx or PayPal and we do not even see your credit card details.

This site uses a thawte SSL123 Certificate to offer secure communications by encrypting all data to and from the site.

ORDER CANCELLATION: PRE-SHIPMENT

If you wish to cancel an order or part order transaction before it is shipped, please do so immediately via telephone, fax or via email. You will be given an order cancellation number based on the time and date of the cancellation including communication method of the cancellation. Cancellations made via email and fax will be timed at time of reading, not sending or receipt. You will not be charged any penalty whatsoever and your payment method will also be cancelled. If the order has been shipped, then the Post-Shipment cancellation will apply.

Returns Policy - Cancellation Of Order

All goods purchased from CHRISTENINGsilver.com may be returned for refund, exchange or replacement within 14 working days from receipt of delivery[*].

Before sending the parcel back to us, please contact us for a a Returns Authorisation Number. You will be asked for the reason for the return including whether you will prefer a refund or exchange, plus whether the item has been used. In addition, you will need to confirm your name, order number and postcode, so please have these available if you telephone. You will need to include this Returns Number with your parcel back to us as failure to do so may result in delay of any refund. May we please ask you to additionally note:

1. You must take care of our goods whilst they are in your possession and any item for return must be received back in its original shipped condition and original packing. The item must be without damage or use and in a suitable condition for resale. All original packaging should accompany any returned item. All items will be inspected on their return to our warehouse.

We are not a manufacturer, so the whole product and packaging must be returned as the same condition as you would have received it and how you may expect to receive it. If the product or packaging is in any way missing or damaged, we cannot refund.

2. That you or your carrier are responsible for any returned goods until they reach our warehouse. Cost and Risk of return will be at your expense and we strongly recommend that you receive proof of posting or use Royal Mail's "Recorded Signed" service. You may like to opt for Royal Mail's "Special Delivery" service if a valuable item.

3. We regret that outbound shipping, packing and insurance cannot be refunded if the return is simply a change of mind. For exchanged items, you may be asked for a nominal fee as a contribution towards any additional postage or shipping, depending on which shipping method you require and the circumstances of the exchange.

4. We try to make refunds within one week of receipt back to us, though we promise to make all refunds within 30 calendar days from receipt of goods to our warehouse. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.

5. Please return the goods to the address on the top of your receipt/invoice including the Returns Authorisation Number. Any returned items not including such information may well be delayed.

6. Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'. Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 91 calendar days from their receipt back to us.

7. We are sorry but we are unable to replace or exchange an item until the original is returned to us. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back for a refund at a later date.

[*] "14 working days from receipt of delivery" shall be defined as the date from when your shipment is received by you, being the date of signature that the package is received by you.

Product Guarantee

All of our products come with our 30 day guarantee where you may return faulty goods for exchange or refund of original purchase price. This does not affect your statutory rights, in relation to faulty or misdescribed goods, details of which can be obtained from Consumer Direct (the Government’s consumer advice helpline) or your local Trading Standards Office.

Returns Policy - Faulty Goods

Should a product be faulty, you should let us know immediately as we will happily refund or exchange it for you. You should let us know as soon as possible via email (or telephone first) within 14 calendar days from the date of delivery or, where this was not apparent on reasonable inspection, within 14 calendar days after discovery or 30 calendar days after receipt by you, whichever is the earlier.

Before sending the parcel back to us, please contact us for a Returns Authorisation Number. You will be asked for the reason for the return including whether you will prefer a refund or exchange plus whether the item has been used. In addition, you will need to confirm your name, order number and postcode, so please have these available if you telephone. You will need to include this Returns Number with your parcel back to us as failure to do so will result in delay of any refund. May we please ask you to additionally note:

1. We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or alteration or repair of the ordered goods without our approval.

2. Please return the goods to the address on the top of your receipt/invoice including the Returns Authorisation Number. Any returned items not including such information will have actions delayed.

3. Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'. Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 91 calendar days from their receipt back to us.

We are sorry but due to false promises in the past, we are unable to replace a faulty item until the original is returned to us.

Product Images

All images are used with the permission of the Copyright holder. ASSERgerrard Ltd make every effort to maintain clear descriptions and endeavour to use such 'up to date' images that are representative and truly reflect the item to be purchased. However we cannot be held responsible for:

[a] any perception you may have in product representation and
[b] the manufacturer's obligation of a right to change product specification including colour or design at any time and without notice.

It is also important to note that some colours may vary slightly from what you see on screen to the product ultimately received, depending on your monitor screen resolution and colour/display settings. We are aware that our site looks different on different PC's using different browsers and having different colour and screen resolution settings.

VAT Tax Charges - General

All the prices in the store are shown inclusive of VAT where applicable at the prevailing rates. We sell in UK Pounds Sterling (£-GBP)

Credit Card Security

No credit or debit card or similar information is held by ASSERgerrard Limited as all transactions are concluded via the Protx or PayPal secure payments services. You make your payment in a secure and encrypted channel. At no time are credit card details held or stored by the ASSERgerrard server.

We pride ourselves in this area and guarantee your credit card privacy via Protx and PayPal.

This site uses a thawte SSL123 Certificate to offer secure communications by encrypting all data to and from the site.

General

Prior to shipping, we reserve the right to decline, reject or similary cancel any order or part order without notice and refund any payment in full.

All prices are correct at time of publication. ASSERgerrard Ltd reserve the right to change, alter or amend any price at any time without notice. Should a product price decrease since an original purchase, contractually we are not obligated to refund the difference. Similary, should an increase occur prior to purchase, we are not obligated to sell at the previous lower price.

Should a product be unavailable or out of stock, we may after prior consultation ask if a replacement product with the same or higher value be acceptable. You may agree or reject this offer. If we are unable to contact you and a required date is within 3 days, so we do not let you down, we may make a decision to ship the replacement item to you with a written rationale. Should this not be acceptable upon receipt, you may return the item(s) for full refund including all postage.

All goods remain the property of ASSERgerrard Ltd until paid for in full.

E&OE.

CONTACT DETAILS

To contact CHRISTENINGsilver.com:

email:
service@assergerrard.com

telephone:
01926 624690

fax:
01926 620165.

ASSERgerrard Limited
Grovefields Farm
Hampton Lucy
Warwick CV35 8AT
UNITED KINGDOM