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Delivery Information

A Swift and Efficient Delivery Service

We pride ourselves in our swift and efficient delivery of Christening gifts and Baptism gifts to buyers throughout the world. Our free delivery service is included in the price of delivery to UK addresses, whilst we offer TAX REFUNDS on deliveries to addresses in the USA & OVERSEAS.

UK DELIVERY

Delivery to UK addresses is free and included in the price of your gift.

Where possible we aim to dispatch same-day via Royal Mail's First Class Recorded service.

If your gift is in stock and we receive your order by 9am we will dispatch your order by Royal Mail First Class Recorded that day (excluding Saturdays & Sundays).

In addition, over 90% of orders received between 9am and 12 noon are dispatched same day (excluding Saturdays & Sundays) by Royal Mail's First Class Recorded service.

Royal Mail's First Class service however DOES NOT GUARANTEE next day delivery - if your order is urgent we recommend using "Next Day" delivery.

GUARANTEED NEXT DAY & SATURDAY DELIVERY

If you require NEXT DAY Delivery, please select this service in the Shopping Cart - Shipping Method.

Next Day orders are dispatched via Royal Mail Special Delivery with delivery guaranteed by 1pm Next Day. Please check that you place your order by 12 noon to ensure your next day delivery is dispatched in time. After 12 noon please call 01926 624690 and we should be able to rush a purchase through for you manually up to around 1pm.

Royal Mail Special Delivery Next Day costs £7.50 for deliveries Monday to Friday and £10.50 for deliveries on Saturday. Orders placed on Saturday and Sunday with Special Delivery are dispatched on Monday for delivery on Tuesday.

Please do call us if you need your Christening gift urgently and we will do our utmost to help. 01926 624690.

For your security, your package must be signed for on delivery. If there is nobody at your delivery address to sign for your parcel, the postman will leave you a note and the parcel will be held for collection at your local post office or sorting office. The parcel will be held for seven days before being returned to us.

TRACKING

On dispatch you will receive an email confirming dispatch. This will contain a 13 digit TRACK & TRACE Tracking Number which you can use to follow your parcel at: www.royalmail.com . If you have a query about the delivery of your purchase, please call 01926 624690 or email service@assergerrard.com.

OVERSEAS DELIVERY

CHRISTENINGsilver now accepts orders from the EuroZone, Switzerland, The United States, Canada, Australia and New Zealand ... additional countries are being added - please see the drop down list at checkout for the latest availability.

EuroZone and Swiss orders are dispatched via the “Royal Mail Airsure” service at an additional cost of £9.95. Delivery can take between 3 and 4 working days.

United States, Canadian, Australian and New Zealand orders are dispatched via the “Royal Mail Airsure” service at an additional cost from £9.50. Delivery can take between 5 and 7 working days.

On dispatch, we provide you with a 13 digit TRACK & TRACE Tracking Number which you can use to follow your parcel at: www.royalmail.com and with your local postal service such as USPS or CanadaPost

Overseas buyers can contact us via the "Contact Us" page or by email at:

service@assergerrard.com

ASSERgerrard Limited
Grovefields Farm
Hampton Lucy
Warwick
CV35 8AT
UNITED KINGDOM
t.: +44 (0) 1926 624690
f.: +44 (0) 1926 620165
e.: service@assergerrard.com

TAX REFUND

Customers from outside the European Union will receive a refund of the UK Value Added Tax (VAT) – UK VAT is currently 20%

All prices displayed on this site include VAT so, in a nutshell … after your refund, you will usually end up being charged less than the price shown on this website. This does not include bibles which are not subject to tax.

Your refund will be automatically deducted at checkout.

We do however charge from £9.50 for delivery outside Europe. In the majority of cases this is a lot less than the value of your refund.

Example

Purchase price on our website
£90.00

VAT included in website price
- £15.00

Cost of delivery outside Europe
£9.50

Real cost to you at check-out
£84.50

PAYMENT & EXCHANGE RATE

Your credit card or PayPal will convert to you home currency at the exchange rate current at the time of purchase. As an indication, the latest exchange rate can be found at: www.xe.com - PayPal’s rate and your credit card rate will vary slightly depending upon their exchange rate charges.

DELIVERY TO FRIENDS & RELATIVES IN THE UK

We often take orders from overseas customers who wish to send their gift to friends and relatives in the UK. This is easily achieved. Simply enter the alternative delivery address in the section provided at check-out. There is also a gift wrap and message option should you wish to personalise your gift. The VAT tax refund is not available for deliveries within the UK.

CUSTOMS & IMPORT TARIFF

Your home customs may require you to pay duty on some high value gifts purchased from CHRISTENINGsilver.com. We are unable to identify the exact tariff for each country and each item, but we believe that in the majority of cases your VAT tax refund will cover any duty charged.

THANK YOU

We really do try our best to provide an exceptional service to overseas customers. Do contact us if you have any queries or problems, but please be patient if we fail to respond immediately – with the time difference we may be tucked up in bed … you will receive an immediate response at the start of our business day.

The VAT refund is only available for orders that are exported outside the UK