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If your order is urgent or if you have any queries, please do call:

01926 624690

OVERSEAS BUYERS

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Home > A Guide for Overseas Buyers

A Guide for Overseas Buyers

CHRISTENINGsilver now accepts orders from the EuroZone, Switzerland, The United States, Canada, Australia and New Zealand ... additional countries are being added - please see the drop down list at checkout for the latest availability.

EuroZone and Swiss orders are dispatched via the “Royal Mail Airsure” service at an additional cost of £4.50. Delivery can take between 3 and 4 working days.

United States, Canadian and New Zealand orders are dispatched via the “Royal Mail Airsure” service at an additional cost of £6.00. Delivery can take between 5 and 7 working days.

Australian orders are dispatched via the “Royal Mail International Signed For” service at an additional cost of £6.00. Delivery can take between 5 and 7 working days.

On dispatch, we provide you with a 13 digit TRACK & TRACE Tracking Number which you can use to follow your parcel at: http://www.royalmail.com

Overseas buyers can contact us via the "Contact Us" page or by email at:

service@assergerrard.com

ASSERgerrard Limited
Grovefields Farm
Hampton Lucy
Warwick
CV35 8AT
UNITED KINGDOM
t.: +44 (0) 1926 624690
f.: +44 (0) 1926 620165
e.: service@assergerrard.com

- - - TAX REFUND - - -

Customers from outside the European Union will receive a refund of the UK Value Added Tax (VAT) – UK VAT is currently 20%

All prices displayed on this site include VAT so, in a nutshell … after your refund, you will usually end up being charged less than the price shown on this website.

Your refund will be automatically deducted at checkout.

We do however charge £6.00 for delivery outside Europe. In the majority of cases this is a lot less than the value of your refund.

Example

Purchase price on our website
£90.00

VAT included in website price
- £15.00

Cost of delivery outside Europe
£6.00

Real cost to you at check-out
£81.00

- - - PAYMENT & EXCHANGE RATE - - -

Your credit card or PayPal will convert to you home currency at the exchange rate current at the time of purchase. As an indication, the latest exchange rate can be found at: http://www.xe.com - PayPal’s rate and your credit card rate will vary slightly depending upon their exchange rate charges.

- - - DELIVERY TO FRIENDS & RELATIVES IN THE UK - - -

We often take orders from overseas customers who wish to send their gift to friends and relatives in the UK. This is easily achieved. Simply enter the alternative delivery address in the section provided at check-out. There is also a comments box for your order if you have any special instructions or require a message to be added with your parcel. The VAT tax refund is not available for deliveries within the UK.

- - - CUSTOMS & IMPORT TARIFF - - -

Your home customs may require you to pay duty on some high value gifts purchased from CHRISTENINGsilver.com. We are unable to identify the exact tariff for each country and each item, but we believe that in the majority of cases your VAT tax refund will cover any duty charged.

- - - THANK YOU - - -

We really do try our best to provide an exceptional service to overseas customers. Do contact us if you have any queries or problems, but please be patient if we fail to respond immediately – with the time difference we may be tucked up in bed … you will receive an immediate response at the start of our business day.

The VAT refund is only available for orders that are exported outside the UK

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